FAQ’s

General Business & Project FAQs

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1. General Business FAQ's

Yes of course! At Hitori we do much more than build apps, software and websites. Our team has decades of experience in digital/tech, digital transformation, strategy and business; we pride ourselves on providing real-world advice for all projects we are involved.

No way! Our entire team (especially our design & development team!) are located locally in our South Melbourne studio in Australia; we are also a family owned and operated business; so you know, that’s nice!

We can work on a fixed price project based on an agreed fixed scope/functional document (usually our quote which is created from discussions &/or your brief); OR we can work on-going under an hourly arrangement for as long or as little as you like; this can be discussed and agreed upon (our goal either way is to establish a long-term relationship with you and your business/startup).

Yes, Hitori has established technology partnerships and working relationships with internal staff at Apple, Google, Amazon Web Services (AWS) and the Australian Digital Health Agency.

Yes, we like to know this to ensure we can provide a quality result for the budget you have available and goals you are aiming to achieve. The cost of our web & mobile app development and websites depends on the amount of time we can dedicate to any one project, so where possible we like to know your budget before we begin.

Yes, we can provide a fixed price quote which will include the cost of each task involved to complete your project; or we can work under a pay by the hour arrangement for as long or a little as you like (our goal either way is to establish a long-term relationship with you and your business/startup).

To send our quotes we use Harvest App where you will also approve our quotes. This ensures a transparent workflow including costs for tasks and approvals. Any addition to the original scope will be quoted separately and require approval before commencement (all T&C’s will be stated on your quote).

Yes, we are committed to quality solutions and dealing fairly with our clients. That is why we have agreements covering our relationship with our clients. We list in writing what you can expect from us, and to protect things like your intellectual property, confidentiality and privacy.

We don’t typically provide big fancy proposals as we find our time is better invested ‘wowing’ you with actual work than proposals; but if you need one just let us know and we’ll oblige.

2. Project FAQ's

It really depends on the complexity of your project; a good guide is ~3-6 months. It can take more or less if your budget/investment is on the high end as we can allocate more developers to your project but it also depends what you are like to work with as a client (you might take forever to review and provide feedback, change your mind alot; or preferably be very easy to work with and provide feedback and guidance quickly and proportionately); we do think “Anything worth doing, is worth doing right” though and some things simply can’t be rushed.

All our projects run Agile as from our experience this is the best approach to software development. We run our sprints/epics and kanbans through Jira &/or Basecamp for clients comms.

Once you have approved our quote we will set-up your project and all related tasks on Basecamp &/or Jira where we track all of our project tasks and client liaison. We’ll provide you with a login so you can see what our Melbourne team are working on and when a task is scheduled to be completed. You will also see any project related documents, to-do lists and alike. This ensures complete transparency and allows you to login to your project at any time for updates.

All projects are built locally on our macs, version controlled via GIT and provided to you for review either via email, on our password protected staging server or via an adhoc app release using TestFlight or TestFairy. During the project you will have direct contact with our Melbourne team actually working hands-on on your project (totally transparent). We invoice at milestones of key deliverables in 1/4, 1/3, 50/50 or other prior agreed payment schedule, the first is always an up-front commencement deposit to start the ball rolling at our end.

Yes we also provide DevOps so can setup the required servers and hosting infrastructure for your platform/application, load test for X concurrent users and provide on-going monitoring and maintenance. We can do this under our cloud-based hosting accounts or yours.

Once we complete your web/mobile app development or website project we will supply completed website files for you to launch on your server or compiled app development builds for app store deployment. We can also (and in 99% of cases usually do); launch &/or submit your completed project, provide training to manage your project in-house and can also support and monitor your DevOps/servers and entire application 24/7 at an agreed rate. If would would like anything else delivered upon project completion please let us know during scoping.

On completion your project will initially move to our 30 day support phase where our Melbourne team can assist you with reasonable support and bug fixes at no cost within 30 days. We can also (at anytime) quote future upgrades at a fixed cost or preferably; work on-going with you and your team under a pay by the hour arrangement (our goal either way is to establish a long-term relationship with you and your business/startup).

Support requests can be logged on Basecamp, Jira, phone or email most of which will be actioned & completed within 24 hours (or sooner in most cases!).

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