Read our common Technology, Innovation & App Development FAQs below:
Technology, Innovation & App Development FAQs
General Business, Tech, Innovation & App Development FAQs
1. General Business FAQ's
Yes of course! At Hitori we do much more than build apps, software and websites. Our team has decades of experience in digital/tech, design, digital transformation, product strategy and business; we pride ourselves on providing real-world advice for all projects we are involved in. However, it’s important to understand that building software and apps is a shared responsibility. To ensure a successful outcome, we need timely advice and input from your side, just as you rely on our expertise in development and technology.
It depends on the complexity of your app or platform, the feature set, and supported platforms — whether that’s iOS, Android, web, back-end APIs, or admin dashboards. Smaller projects typically start from ~$30-50k, while more advanced, multi-platform builds with complex integrations and compliance requirements can reach $200k+.
Most meaningful MVPs and product builds fall in the $70k–$150k range — strategic, scalable platforms designed for long-term success and full ownership.
We’re the partner you call when it needs to be done properly — with clean architecture, secure infrastructure, and real engineering behind it. No no-code shortcuts. You own the IP from day one.
Hitori was founded in December 2011.
Yes. We’ve helped enterprises, healthtech companies, and startups build secure, scalable platforms across web, mobile and API.
From custom backend systems to integrations and HIPAA-compliant apps, we thrive on solving complex challenges.
Our studio/HQ is in Melbourne, Australia but we partner and work with companies and startups everywhere. We’re an easy stroll from the Fitzroy St side of Albert Park Lake in St Kilda at the so-called ‘Paris’ end of Fitzroy Street.
We are also available anywhere via Zoom, Meet, Teams, Slack etc!
Yes—having an idea of your budget helps us tailor the right solution for your goals. We can propose realistic feature sets and timelines without wasting time on unnecessary planning or over-designing. It’s not about spending more—it’s about spending smart.
We offer fixed-price quotes for projects with a well-defined scope.
For evolving requirements or ongoing work, we can work on an hourly or retainer basis.
We accept various payment methods, including bank transfer and credit cards. For eligible clients, we offer extended payment options through our partner, Butn.
Our standard office hours are Monday to Friday, 10 AM to 6 PM (AEST). We operate on a hybrid model, so if you’d like to visit our St Kilda studio, please schedule an appointment in advance.
Yes, Hitori has established technology partnerships and working relationships with internal staff at Apple, Google, Amazon Web Services (AWS), eRx, Services Australia and the Australian Digital Health Agency.
Yes — we support electronic prescribing workflows through rxConnect®, our custom-built middleware that integrates with national ePrescription systems like Australia’s eRx and the HI Service.
rxConnect® acts as a secure bridge between your platform and the ePrescribing infrastructure, handling token generation, patient and prescriber data exchange and prescription lifecycle events — all with compliance and security in mind.
We’ve designed rxConnect® to simplify the integration process for digital health platforms, whether you’re building a telehealth app, a virtual care service or an end-to-end healthcare platform. It’s fully compatible with existing clinical systems and supports both real-time and asynchronous prescribing flows.
If you’re looking to add ePrescribing to your platform, we can help with both the technical implementation and workflow design, ensuring a smooth and compliant experience for clinicians and patients alike.
Yes! Our mhrConnect® middleware provides secure, compliant access to My Health Record. Clinicians can use it on its own or together with rxConnect® for a complete clinical workflow.
mhrConnect® connects your platform to the national HI Service and My Health Record (MHR), handling patient record retrieval, identity verification, and data exchange — all with privacy and security in mind. It’s designed to integrate easily with telehealth apps, virtual care platforms, and other clinical systems, helping you access patient information quickly and safe.
Yes, we are committed to quality solutions and dealing fairly with our clients. That is why we have agreements covering our relationship with our clients. We list in writing what you can expect from us, and to protect things like your intellectual property, confidentiality and privacy.
We can work with early-stage prototypes and assess what’s required to turn them into a production-ready product, including architecture, scalability, security, and readiness for real users.
In healthcare especially, moving from prototype to production is a significant step and often requires rethinking parts of the system to ensure it is safe, reliable, and compliant.
We typically start with a review of what’s been built to determine the best path forward; whether that’s evolving the existing system or rebuilding parts for long-term success.
Where possible, we prefer to work in a co-design model from the outset, which helps avoid rework and usually leads to stronger outcomes.
Maybe; we hire for skill-set and attitude, check for any job openings on LinkedIn.
2. Project FAQ's
We build fully featured, scalable apps and digital platforms designed to grow with your business. Our builds are custom-designed, fully owned by you, and built with robust, future-proof technology.
For most projects, you can expect to see a first usable version within 3-6 months, with a complete, production-ready platform typically delivered over 6-12 months, depending on complexity and compliance requirements.
This includes everything from UX/UI design and architecture to front-end/back-end development, testing, compliance, deployment, and iteration.
Absolutely. We offer full-service UX and UI design, from initial wireframes and user flows to polished design systems. Whether you’re starting from scratch or refining an existing product, our team can help bring your vision to life.
If you already have designs or work with an external design team, we’re happy to collaborate. However, it’s important to keep in mind that building apps and platforms—especially in critical areas like healthcare, enterprise workflows and regulated industries—requires much more than great visuals. The user experience, system architecture and data flows need careful consideration to ensure your product functions smoothly and meets compliance requirements.
Many design/brand-focused agencies focus on aesthetics but don’t always appreciate how critical functionality and usability are in regulated environments. We follow a KISS (Keep It Simple, Stupid) approach to make sure your app not only looks good but works reliably and securely.
Early collaboration between design and development teams is key to avoiding costly revisions and delivering a product that truly works for your users.
Most of our projects run Agile as from our experience this is the best approach to software development although we fix the quote/scope as much as we can so we’re all clear on the objectives (and costs). We run our sprints on kanbans through Trello and use Basecamp for client comms; some of our longer term client engagements also include Slack channels for direct messaging between our/your teams. Depending on the scope most of our projects include wireframing, BPMN flows, database schemas, UX/UI design, interactive prototypes and multiple development stages in sprints; these usually map back to a user story and feature set which we’ll come up with together.
Once you have approved our quote we will set-up your project and all related tasks on Basecamp &/or Trello where we track all of our project tasks and comms between you and our team/s. We’ll provide you with a login so you can see what we are working on and when a task is scheduled to be completed. You will also see any project related documents, to-do lists and alike. This ensures complete transparency and allows you to login to your project at any time for updates.
All projects are built locally on our macs, version controlled via GIT and provided to you for review either via email, on our password protected staging server or via an adhoc app release using TestFlight or TestFairy. During the project you will have direct contact with our Melbourne team actually working hands-on on your project (totally transparent). We invoice at milestones of key deliverables in 1/4, 1/3, 50/50 or other prior agreed payment schedule, the first is always an up-front commencement deposit to start the ball rolling at our end. You can read more here.
Yes we also provide DevOps so can setup the required servers and hosting infrastructure for your platform/application, load test for X concurrent users and provide on-going monitoring and maintenance. We can do this under our cloud-based hosting accounts or yours.
Once your product is complete, we can assist with launch, App Store submission, hosting, infrastructure and handover to your internal team as required.
All projects include a 30-day post-launch support period for reasonable bug fixes and assistance related to the completed scope.
After this period, ongoing support, maintenance, infrastructure management and further development are available under an active support arrangement or can be quoted separately as required. Priorities and response times are agreed as part of that engagement.
Completion of a project does not include indefinite or on-demand support unless an ongoing support arrangement is in place.
Our goal is to build long-term relationships with our clients while ensuring ongoing support remains structured, responsive and commercially sustainable.
Yes. We offer ongoing support retainers to keep your app secure, performant, and up-to-date. This can include bug fixes, updates, feature enhancements, and infrastructure management.
After the initial post-launch period, support is provided under an active retainer or quoted separately, with priorities and response times agreed as part of that engagement.
