BUSTLE STUDIOS – MAILROOM

Shifting the perspective on physical mail to be a competitive edge, rather than a disadvantage.

CHALLENGE

Inefficient, error-prone manual mail workflow.

Lack of secure client portal for preferences and viewing.

Time-consuming, manual usage-based invoicing.

Need for integrated mail-to-billing automation.

SOLUTION

Custom web app with client/staff portals.

AI/OCR for automated mail assignment.

Client portal for preference management and scan viewing.

Xero API integration for automated usage tracking/invoicing.

END PRODUCT

Mail processing time drastically reduced.

Clients gained 24/7 self-service access.

Monthly invoicing was fully automated via Xero.

Seamless task management using Trello integration.

[/vc_column]

THE CHALLENGE

Bustle Studios, a virtual office service, faced significant problems due to its manual mail management system. These issues included an inefficient, error-prone workflow that wasted staff time and risked errors like mis-sorting or delayed processing. The client experience was also poor, lacking real-time visibility and a self-service option for managing mail preferences. Finally, the usage-based billing was burdened by heavy manual administrative work, resulting in delayed, inaccurate invoicing and a lack of accounting system integration. Bustle Studios needed an automated, integrated solution to link mail handling, usage tracking, and invoice generation.

THE SOLUTION

Hitori collaborated with Bustle Studios to develop Mailroom, a web application featuring client and staff portals to automate mail handling, enhance security, and streamline invoicing. The application offers a comprehensive suite of tools designed to modernize mail management, including an intelligent Admin/Staff Dashboard that uses AI-assisted Optical Character Recognition (OCR) to accurately suggest client matching for scanned mail, a secure Client Portal that allows users self-service access for updating preferences and accessing their mail, and seamless financial integration via the Xero API to automatically generate precise invoices based on tracked usage and service consumption.

THE END PRODUCT

The new Mailroom portal is a major strategic shift, replacing manual, error-prone processes with a highly efficient, secure digital system that fundamentally improves document handling and client service. Key benefits include: Accelerated Processing via an AI-assisted interface that automatically categorises and routes mail; Enhanced and Secure Client Experience with 24/7 self-service access, viewing, uploading, and robust security; Advanced Workflow Automation that eliminates redundant tasks and seamlessly integrates with external task management platforms; and Scalable and Automated Billing that logs billable events and generates accurate invoices by integrating with financial platforms like Xero.

KEY FEATURES & FUNCTIONALITY

KEY HIGHLIGHTS

  • Strategic Shift: Major change from manual, error-prone mail processing to a secure, highly efficient, digital system (Mailroom portal).
  • Accelerated Processing: Faster document processing using a single, AI-assisted interface for automatic categorisation, tagging, and routing.
  • Enhanced Client Experience: Secure, 24/7 self-service access for clients to view, upload, access, and verify document status, protected by end-to-end encryption and multi-factor authentication.
  • Advanced Workflow Automation: Sophisticated automation eliminates redundant tasks and offers optional, seamless integration with external task management platforms (e.g., Trello) for instant notification and documented workflows.
  • Automated Billing: Provides a scalable solution for automated billing with optional integration with financial platforms (e.g., Xero) to automatically log billable events and generate accurate invoices based on usage.

CORE FUNCTIONALITIES

  • Custom web application with client and staff portals.
  • AI Matching + OCR for automated mail assignment suggestions.
  • Secure client portal for managing mail preferences and viewing scans.
  • Xero API integration for automated usage tracking and invoicing.

TECH STACK

Backend

  • Python and Django REST Framework: Provides the API, database management (PostgreSQL), user permissions, and admin panel for staff management.

Frontend

  • Ember.js: Powers both the dynamic, responsive Client Portal and the internal Staff Dashboard.
  • AI/OCR

Custom Integration

  • Basic Optical Character Recognition (OCR) integration: Used for recipient detection and match suggestion.

Hosting/DevOps

  • AWS: Cloud hosting deployed to Bustle’s own AWS account, managed via a CI/CD pipeline.

Integration

  • Xero API: Used for automated invoice generation and data synchronisation.
  • Trello API: Optional integration for automated task assignment to staff.

MELBOURNE

SYDNEY

BRISBANE

Client: Bustle Studios